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Shipping & Returns Shipping & Returns
Expeditions: RATES TAKEN INTO ACCOUNT AS OF September 15, 2009

Colissimo France
Weight upPrice
1 kg6.70 €
2 kg7.65 €
3 kg8.60 €
5 kg10.50 €
7 kg12.40 €
10 kg15.25 €
15 kg17.25 €
30 kg23.25 €
France, Andorra, Monaco
Price without options
Colissimo OM 1
Weight upPrice
0.5 kg8.35 €
1 kg12.55 €
2 kg17.15 €
3 kg21.75 €
4 kg26.35 €
5 kg30.95 €
6 kg35.55 €
7 kg40.15 €
8 kg44.75 €
9 kg49.35 €
10 kg53.95 €
15 kg76.95 €
20 kg99.95 €
25 kg122.95 €
30 kg145.95 €
Guadeloupe (including St Barthélémy and St Martin), Martinique, Reunion, Guyana, Mayotte, Saint Pierre and Miquelon and the Postal Sector
Price without options
Colissimo OM 2
Weight upPrice
0.5 kg10.00 €
1 kg15.00 €
2 kg26.50 €
3 kg38.00 €
4 kg49.50 €
5 kg61.00 €
6 kg72.50 €
7 kg84.00 €
8 kg95.50 €
9 kg107.00 €
10 kg118.50 €
15 kg176.50 €
20 kg234.50 €
25 kg292.50 €
30 kg350.50 €
New Caledonia and Dependencies, French Polynesia, Wallis and Futuna Islands and French Southern and Antarctic Lands
Price without options

Colissimo
International A
Colissimo
International B
Colissimo
International C
Colissimo
International D
Weight upPriceWeight upPriceWeight upPriceWeight upPrice
1 kg15.90 €1 kg19.20 €1 kg22.10 €1 kg24.40 €
2 kg17.45 €2 kg21.10 €2 kg29.50 €2 kg36.60 €
3 kg21.05 €3 kg25.50 €3 kg38.70 €3 kg48.80 €
4 kg24.65 €4 kg29.90 €4 kg47.90 €4 kg61.00 €
5 kg28.25 €5 kg34.30 €5 kg57.10 €5 kg73.20 €
6 kg31.85 €6 kg38.70 €6 kg66.30 €6 kg85.40 €
7 kg35.45 €7 kg43.10 €7 kg75.50 €7 kg97.60 €
8 kg39.05 €8 kg47.50 €8 kg84.70 €8 kg109.80 €
9 kg42.65 €9 kg51.90 €9 kg93.90 €9 kg122.00 €
10 kg46.25 €10 kg56.30 €10 kg103.10 €10 kg134.20 €
15 kg53.25 €15 kg66.40 €15 kg126.10 €15 kg158.60 €
20 kg60.25 €20 kg76.50 €20 kg149.10 €20 kg183.00 €
25 kg67.25 €25 kg86.60 €25 kg172.10 €25 kg231.80 €
30 kg74.25 €30 kg96.70 €30 kg195.10 €30 kg280.60 €
European Union + SwitzerlandEurope outside EU, North AfricaUSA, Canada, Africa, Middle EastRest of world
Price without options

Please contact us for the choice of carrier and the cost involved.

For shipments outside the European Union, taxes (VAT, local tax or customs import tax) will be charged to the arrival of parcels to and will be borne by the recipient.


 

Deadlines:

In France, the deadline is 10 days on average after receipt of the order. Any cost overrun will be possible notified by mail or telephone. If the backorder delays in delivery is reduced as a supplement to the same frequency. In no event our Company is held responsible for this situation ..

For orders less than 30 euros, we reserve the opportunity to shift the collection of a few days.


 

Returns:

In accordance with French law, and more specifically in accordance with Article L 121-16 of the Code of Consumer Affairs, you have 03 days from receipt of your order for us to go back and partially or completely at your expense and under your Responsibility.
If the time limit expires on a Saturday, Sunday or a holiday or in this present agreement to the next working day.
This return will be an asset in the single condition that the return is due to an error on our part expedition. We inform our guests that since the product is paid, it is no longer possible to make for our part, nor return or exchange. The product should be returned to its original condition and original packaging. He should not have been used (DO NOT OPEN THE PLASTIC BAG, staples of origin must stay in place), or have undergone any deterioration however small it and be in a state of perfect cleanliness.
No rights of withdrawal for specific orders.

Finally the customer agrees to the terms and conditions set forth above, then it rule his order, and no challenge is admissible, except for a return in accordance with article L121-16 of the Consumer Code

Vitamins, dietetics, fitness 

VERY IMPORTANT: We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

The laws are different in every country and we cannot keep up with them all. The responsibility is yours to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.

We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package and handling costs. Small bottles are cheaper to ship than heavy nutrition bars and protein powders.

Any duties or taxes that may apply are your responsibility.

By ordering from our site you are stating that you agree to the above paragraphs. Don't worry though, we rarely have problems with international shipments and almost all products are legal in almost all countries.

Products That May Be Illegal

The following is a list of products that we know have problems in some countries. This list is NOT complete and we do not guarantee that any product will make it through to your country, since the laws change frequently.

Canada:

  • NO Nitric Oxide
  • Acetyl-L-Carnitine
  • Androstenedione
  • Testobol, Primobolan and related pro-steroids
  • L-Carnitine
  • DHEA
  • Human Growth Hormone
  • Amino Acids of any kind
  • Products containing Vitamin K
  • Pregnenolone
  • Melatonin
  • 5-HTP
  • Yohimbe Herbe and Yohimbe Extracts
  • STAMINA-Rx

DHEA (prohibited for import) in the following countries:

  • England
  • Germany
  • France
  • Australia
  • Austria
  • Denmark
  • Ireland
  • Israel
  • Congo
  • Korea
  • Netherlands
  • Norway
  • Sweden
  • Switzerland
  • South Africa

KAVA KAVA (prohibited for import) in the following countries:

  • England
  • Germany
  • Australia
  • Switzerland

Melatonin (prohibited for import) in the following countries:

  • England
  • Germany
  • Australia
  • Austria
  • Belgium
  • Iceland
  • South Africa

5-HTP (prohibited for import) in the following countries:

  • Germany
  • Austria
  • Australia
  • Italy

 

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